Ops_Managing_Capacity_Demand_Spring2011

Ops_Managing_Capacity_Demand_Spring2011 - 1 1 Managing...

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Unformatted text preview: 1 1 Managing Capacity and Demand in Operations W k D t T i R f t Week Dates Topics, References, etc. 9 Mar 7 - 11 Managing Capacity and Demand Readings (1) Chapter 11: Managing Capacity and Demand (2) Lecture Slides: Managing Capacity and Demand (3) Article: Airlines Look to Limit Bumping, by Jad Mouawad and School of School of Business Business Service Operations Management, Spring 2011 Mark A. McComb, CQE, Ph.D. Michelle H iggins, New York Times , April 5, 2010. 2 Managing Capacity and Demand in Operations Basic Issues in Managing Capacity & Demand Topics for Chapter 11 Illustration: Speedy Tax Mini-Case Capacity, Demand, & Bottlenecks Strategies for Managing Demand Strategies for Managing Capacity School of School of Business Business Service Operations Management, Spring 2011 Mark A. McComb, CQE, Ph.D. Introduction to Yield Management 2 3 Speedy Tax Mini-Case Managing Capacity and Demand in Operations 1. Create a basic process flow diagram for the Speedy Tax Office 2. Compute and compare capacity and demand for Speedy Tax School of School of Business Business Service Operations Management, Spring 2011 Mark A. McComb, CQE, Ph.D....
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Ops_Managing_Capacity_Demand_Spring2011 - 1 1 Managing...

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