10 17 Lecture 15

10 17 Lecture 15 - 10/17/11 Individual Differences and the...

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10/17/11 Individual Differences and the impact of our performance on the job Personality Relatively stable set of behaviors, attitudes, and emotions displayed over time. Big 5 personality dimensions o Extroversion o Emotional stability o Agreeableness o Conscientiousness o Openness to experience Other personality traits o Type A vs Type B o Myers-Briggs Type Indicator (MBTI) Personality Tests Should be done as part of the selection process Must consider test validity Good for making decisions Often used for positions where you are interacting with customers and also if you are working in high security situations Emotions Strong feeling + propensity to act 95% of all emotions are self-created Emotional Intelligence Components of emotional intelligence o Personal competence Self awareness Self management o Social competence Social awareness Relationship management Is EI important? o
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10 17 Lecture 15 - 10/17/11 Individual Differences and the...

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