Chapter Discussion Questions

Chapter Discussion Questions - Chapter 1 Breakthrough...

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Chapter 1 Breakthrough Skills for the Global Workplace 1. Define business communication and electronically mediated communication. Explain why it is important to understand this type of communication. 2. Define each of the seven (7) components of the current model of business communication. Sender Receiver Message Noise o Physical o Semantic o Hierarchical Feedback Channel Context o Physical o Cultural Chapter 1 (Cont)
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3. What is communication history and how does it influence our interactions? 4. Explain the functions of business and professional communication. Organizing tasks and people Creating identities o Organizational persona o Organizational credibility o Organizational savvy Sense-making and interpretation 5. What is the difference between strategic communication and conscious communication? 6. What must be considered when choosing a communication goal? 7. Explain the three principles of conscious communication in the workplace. Class Discussion Question Which component of the communication model do you think is most important when communication at work?
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Chapter 2 The Evolution of Communication in the Workplace 1. Define the term hierarchy and give an example. 2. Explain the Classical school of thought, its two types (scientific management and bureaucracy), its strengths, and its weakness. 3. Explain the two humanistic theories (Hawthorne & Maslow), their strengths, and their weaknesses. 4. Define the components of a system: Environment Interdependence Goals Feedback Openness, order and contingency 5. Define the term organizational culture and explain how communication relates to this term.
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Chapter 2 (cont) 6. Define the classical approaches to power and offer examples. Reward power Coercive power Referent power Expert power Legitimate power 7. Discuss the importance of organizational narratives and explain the four uses. Organizational stories Work-hate narratives Narrative recovery technique Organizational change 8. Distinguish between mindless and mindful communication and explain which type is used in the business setting. Class Discussion Question Consider a recent communication experience you had at work or with an organization as a customer. Which organizational approach – classical, human relations, or human resources – does this organization follow? Describe your experience and explain how it helped you define the organization’s approach.
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Chapter 3 Preparing for Conscious Communication in the Workplace 1. Explain the elements of the CCCD process and tell how they work to create conscious communication in the business setting. Choose
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This document was uploaded on 10/27/2011 for the course CMST 2061 at LSU.

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Chapter Discussion Questions - Chapter 1 Breakthrough...

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