Chapter 4

Chapter 4 - Chapter 4 Listening in the Work Place 1 Explain...

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Chapter 4 Listening in the Work Place 1. Explain the difference between hearing and listening. Hearing is the passive and physical process of listening. You may hear the words but it doesn’t mean you understand them. Listening is the process of hearing, and then interpreting these messages. 2. Discuss the various barriers to effective listening and how to avoid them Physical A physical diversion is any physical element that disrupts or interferes with the delivery of a message. The avoid these problems, you should move to an area the minimizes the chances of having a major disruption. Technological This is any technological element that disrupts or interferes with the delivery of a message. This includes reading emails while speaking, a door bell ringing or hearing the phone ring. 3. Define informational listening. How do these elements affect this type of listening? Informational listening is the stage when a message begins to be interpreted by the listener. At this time we assign meaning to the words we hear and we listen for
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Chapter 4 - Chapter 4 Listening in the Work Place 1 Explain...

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