Quiz 10 Questions

Quiz 10 Questions - Group 2 Cancun Quiz 10 Questions

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Group 2 “Cancun” Quiz 10 Questions 1.  Factors in the overall evaluation of a store include all of the following  EXCEPT:     a.  Interior Design     b.  Types of Patrons   c.  Landscape themes    d.  Return policies 2. When a product performs the way we thought it would, we may not think much about it, but when it fails to live up to the expectations, this often can create negative feelings toward that product. This is an example of a. Consumer Expectation b. Satisfaction Buying c. Expectation Stimuli d. Expectancy Disconfirmation Model 3. What are three responses that a consumer can take if one is not happy with a product or service? e. Voice, Merchant, and Third Party f. Boycott, Petition, and Legal g. Voice, Private, and Third-Party h. Private, Voice, and Legal 4. What is occurring when one consumer exchanges something he/she owns with someone else for something he/she owns?
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Quiz 10 Questions - Group 2 Cancun Quiz 10 Questions

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