short study guide

short study guide - 13:46 CHAPTER14 Viewsofconflict:

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13:46 CHAPTER 14 Views of conflict: Traditional view – conflict bad Interactionist view – conflict positive Managed conflict view – resolve what comes up Resolution focused conflict view – can’t be separated into good/bad Types of conflict: task relationship process The Conflict Process (5 steps) 1. potential opposition or incompatibility the existence of conditions that may lead to conflict communication structure personal variables 2. cognition and personalization
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the actualization of the incompatibility, the actions of one party negatively affect the  other one perceived conflict – awareness by 1+ party of the conditions that create opportunities for  conflict felt conflict – emotional involvement in conflict that creates hostility, tenseness,  frustration, anxiety 3. Intentions decision to act a certain way two variables: cooperativeness and assertiveness create: accommodation, avoidance, competition, collaboration, compromise 4. Behavior what the parties actually decide to do and how the other responds to it where conflict actually becomes visible conflict management – the use of resolution and stimulation to achieve desired results 5. Outcome functional or dysfunctional to get functional outcomes, you must reward dissent and punish conflict avoiders The Negotiation Process (5 steps) Two approaches:  Distributive negotiation Integrative negotiation
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5 steps to negotiation: 1. Preparation and planning finding out about what caused the conflict and how you want to solve it BATNA – best alternative to negotiated agreement 2. Definition and ground rules
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This note was uploaded on 10/26/2011 for the course BUAD 304 at USC.

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short study guide - 13:46 CHAPTER14 Viewsofconflict:

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