Exam 2 MGT 3100

Exam 2 MGT 3100 - Chapter 3 Corporate social responsibility...

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Chapter 3 Corporate social responsibility o The goal of CSR is to embrace responsibility for the company's actions and encourage a positive impact through its activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere. Ethnocentrism o Is the belief that one’s native country, culture, language, abilities, or behavior to those of another culture Ethical behavior o Is the behavior that is accepted as “right” or “wrong” according to the standards; is subjective in nature and varies on each person Ethical dilemma o A situation where you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal Ethics o Standards of “right” or “wrong” that influence behavior. External stakeholders o People or groups in the organization’s external environment that are affected by it. Can be customers, suppliers, environment, government, owners, etc. General environment o Are the economic, technological, sociocultural, demographic, political-legal, and international forces that can affect your business but that you can’t control. Internal stakeholders o Consist of employees, owners, and board of directors. Are the ones who make the business run Individual approach to decide ethical dilemmas o Ethical behavior is guided by what will result in the individual’s best long-term interests, which ultimately are in everyone’s self-interest. You will act ethically in the short-run to avoid other hurting you in the long-run Justice approach to decide ethical dilemmas o Ethical behavior is guided by respect for impartial standards of fairness and equity. One consideration is if the policies are administered impartially and fairly Moral-right approach to decide ethical dilemmas o Ethical behavior is guided by respect for fundamental right of human beings such as the human constitution’s bill of rights Philanthropy o Making charitable donations to benefit humankind Social responsibility o Managers duties to take actions that will benefit the interest of society as well as of the organization Strategic allies o Describe the relationship of two organizations who joined forces to achieve advantages neither can perform as well alone
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Sustainability o Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs Utilitarian approach to decide ethical dilemmas o Ethical behavior is guided by what will result in the greatest good for the greatest number of people. Value system o The pattern of values within the organization Values o Underlie beliefs and attitudes that help determine person’s behavior Chapter 4 Barriers to international trade o Tariff customs duty or tax levied mainly on imports. o
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This document was uploaded on 10/26/2011 for the course MKTG 4820 at Kennesaw.

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Exam 2 MGT 3100 - Chapter 3 Corporate social responsibility...

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