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Exam # 1 MGT 3100 - Chapter 1 Organization a group of...

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Chapter 1 Organization : a group of people that work together to achieve some specific purpose. Management : is (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading and controlling the organization’s resources. Efficient : to use resources (people, money, raw materials) wisely and cost efficiently. Effective : to achieve results, to make the right decisions and to successfully carry them out so that they achieve the organization’s goals. Competitive advantage: is the ability of an organization to produce goods or services more efficiently than competitors do. Innovation: finding ways to deliver new or better goods or services. Four management functions: planning, organizing, leading and controlling. Planning: is defined as setting goals and deciding how to achieve them. Organizing: is defined as arranging tasks, people and other resources to accomplish the work. Leading: is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization’s goals. Controlling: is defined as monitoring performance, comparing it with goals, and taking corrective actions as needed. Top managers: make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. Middle managers: implement the policies and plans of top managers above them and supervise and coordinate the activities of the first-line managers below them. First-line managers : make short-term operating decisions, directing the daily tasks of nonmanagerial personnel. Function manager: is responsible for just one organizational activity. General Manager: is responsible for several organizational activities. Interpersonal roles: managers interact with people inside and outside their work units. o Figurehead role: show visitors around the company, attend employee birthday parties, and represent ethical guidelines. o Leadership role: responsible for the actions of subordinates. Training, motivating and disciplining people. o Liaison role: develop alliances outside the company to achieve goals Informational Roles : managers receive and communicate information with other people inside and outside the organization. o Monitor role: be constantly alert for useful information no matter where the source comes from. o Disseminator role: disseminate important information to employees. o Spokesperson role: put the best face on the activities of your work unit or organization to people outside it. Decisional roles : managers use information to make decisions to solve problems or take advantage of opportunities. o Entrepreneur role: initiate and encourage change and innovation o Disturbance handler role: fixing unexpected problems
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o Resource allocator role: setting priorities about the use of resources o Negotiator role: work with others inside or outside the organization to accomplish goals.
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