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Wk 6 from no to yes (1) - Referring to Chapter 5 AND...

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1+1=3 Referring to Chapter 5….. AND subject to examination cultural management 1112 wk6 1
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Listen, watch and read Solving intercultural problems according to Frisher and Uri’s idea of Principled negociation (excellent negociation) http://www.ted.com/talks/william_ury.html http://www.colorado.edu/conflict/peace/example/fish5487.htm cultural management 1112 wk6 2
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Movie: “From No to Yes” contents: What are the behaviors that escalate conflict? What are the behaviors that de-escalate? Who changes behavior? Why? What’s the impact? - How does one “win yourself a hearing”? -How does one “get needs on the table”? -How do they identify creative solutions and craft mutually acceptable solutions? cultural management 1112 wk6 3
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Lessons learned from the movie 1: Listen and be listened to… LISTEN ACTIVELY Show them you understand that they feel strongly what they feel strongly about why they feel strongly about it (and pause to let them respond)
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