Wk 6 from no to yes - 1 1=3 Referring to Chapter 5… AND subject to examination cultural management 112 wk6 1 Listen watch and read Solving

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Unformatted text preview: 1+1=3 Referring to Chapter 5….. AND subject to examination cultural management 112 wk6 1 Listen, watch and read Solving intercultural problems according to Frisher and Uri’s idea of Principled negociation (excellent negociation) • http://www.ted.com/talks/william_ury.html • http://www.colorado.edu/conflict/peace/example/fish5487.htm cultural management 112 wk6 2 Movie: “From No to Yes” contents: • What are the behaviors that escalate conflict? • What are the behaviors that de-escalate? • Who changes behavior? Why? What’s the impact? •- How does one “win yourself a hearing”? •-How does one “get needs on the table”? •-How do they identify creative solutions and • craft mutually acceptable solutions? cultural management 112 wk6 3 Lessons learned from the movie 1: Listen and be listened to… • LISTEN ACTIVELY • Show them you understand • that they feel strongly • what they feel strongly about • why they feel strongly about it (and • pause to let them respond)...
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This note was uploaded on 10/26/2011 for the course MANAGEMENT MG2432 taught by Professor Muhammadadeel during the Spring '10 term at École Normale Supérieure.

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Wk 6 from no to yes - 1 1=3 Referring to Chapter 5… AND subject to examination cultural management 112 wk6 1 Listen watch and read Solving

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