FINAL BCOMM REPORT - TO: Mrs. Nancy Smith FROM: Sarah...

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TO: Mrs. Nancy Smith FROM: Sarah Connelley , Ashley Fitzpatrick AMF , and Emily Frye EF DATE: October 26, 2011 SUBJECT: Developing a Training Program for Telecommuters “Many employers are embracing telecommuting and expect it to continue to be a significant part of the work force in years to come.” ( Silliker, 2011, pg. 1). Telecommuting can be a very flexible, yet effective way to work, but some employers are still hesitant to use it. The five biggest issues management has, is loss of productivity, challenges to work scheduling, loss of control of over employees, problems with teams, and security of company materials, as seen in Figure 1. ( Silliker, 2011, pg.1). The purpose of this report is to develop a telecommuting training program that solves many common issues and promotes telecommuting. We will discuss three issues: why managers consider training telecommuters, what challenges could arise with training telecommuters, and what the training program should involve. This report is based on secondary research from business databases. The decision to develop an effective telecommuter training program is significant because of telecommuting’s expected growth. Also, failure to create an effective training program could affect the overall image performance of telecommuters. Figure 1
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Diana Hinkson 2 October 26, 2011 Why Should Managers Consider Training Telecommuters? (Sarah Connelley) Within the last decade, companies have seen a drastic change in business practices. Many employees have drifted towards the option of telecommuting to work on a daily basis, saving companies numerous amounts of dollars each year. With this recent implementation, managers should focus on the necessities of the program to make it a success for their company. This section will focus on how managers should consider training telecommuters in order to avoid common mistakes, ensure reliability, and adapt to the changing roles of telecommuters. Common Mistakes Telecommuters Make “According to a report from the University of Oregon, about 6 percent of the American workforce – more than 8 million workers - telecommute to company jobs from their homes on either a part-time or full-time basis, and that number is increasing. By some estimates, a full 30 percent of the workforce will be telecommuting by 2020.” (Kamikow, 2011, p.1). Since this has become a current trend, managers should implement a training program that highlights the common mistakes made by telecommuters. Common mistakes made by telecommuters include, “not setting boundaries for themselves regarding work and personal responsibilities, not finding ways to stay physically connected to the workplace and colleagues, not thinking they can work the same way remotely as they did in the office, underestimating the need to communicate frequently with the boss regarding what’s working or not working, and not assessing enough problem solving regarding “what if” scenarios before they begin telecommuting.” (“Tips
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This document was uploaded on 10/27/2011 for the course MGT 3353 at Texas State.

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FINAL BCOMM REPORT - TO: Mrs. Nancy Smith FROM: Sarah...

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