Quality Circles LEC - Quality Circles Quality Overview...

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Unformatted text preview: Quality Circles Quality Overview Overview What are Quality Circles? How Do Quality Circles Work? How Can They be Used in an Organization? Example and Activity Problems with Quality Circles Summary of History and Practices Bibliography What is a Quality Circle? What • Voluntary groups of employees who work on similar Voluntary tasks or share an area of responsibility tasks • Groups of workers who meet to discuss ways of Groups improving products or processes improving • Group of 6 to 8 people from a department who meet a Group few hours per week to identify and analyze workfew related problems, then develop possible solutions • They agree to meet on a regular basis to discuss & They solve problems related to work. solve • They operate on the principle that They employee participation in decision-making and problem-solving improves the quality of work problem-solving How Do Quality Circles Work? How • Characteristics – Volunteers – Set Rules and Priorities – Decisions made by Consensus – Use of organized approaches to ProblemSolving How Do Quality Circles Work? How • All members of a Circle need to receive All training training • Members need to be empowered • Members need to have the support of Members Senior Management Senior How Can They be Used in an Organization? Organization? • • • Increase Productivity Improve Quality Boost Employee Morale Real World Example Real • At Penn State University in 1983, a At Quality Circle was formed by Professor Hirshfield, a Professor of East Asia History. History. – Selected 8 Students from a large lecture Selected class class – Resulted in increased involvement from the Resulted class class Team Exercise Team • Break down into teams of 6-8 people • Establish a leader and rules for your Establish Circle Circle • Have a brainstorming and problemsolving session to resolve the issue on solving the next slide the Team Exercise Team • A Collegiate class on Statistical Analysis has Collegiate a total enrollment of 45 people. • Average attendance is 18 students • The class consists mainly of lectures The • How can the professor of this class improve How the quality of this course and increase student involvement? involvement? Problems with Quality Circles Problems • • • • • Inadequate Training Unsure of Purpose Not truly Voluntary Lack of Management Interest Quality Circles are not really empowered Quality to make decisions. to Summary of History and Practices Practices • Quality Circles were first seen in the Quality United States in the 1950’s United • Circles were developed by Dr, Kaoru Circles Ishikawa in Japan in the 1960’s Ishikawa • Circles were re-exported to the US in Circles the early 1970’s the Summary of History and Practices Practices • 1980’s brought Total Quality 1980’s Management and a reduction in the use of Quality Circles of • Quality Circles can be a useful tool if Quality used properly used Project team characteristics Project • Teams address key organizational issues • concurrent engineering • ISO 9000 implementation • • • • membership - generally mandatory temporary in nature participation is cross-functional team leaders have varying degrees of team authority authority Quality circle characteristics Quality • • • • Voluntary groups of 6-8 members Quality circle teams are semi-permanent Teams are from single functional department Teams department Members have equal status and select their Members own project own • Minimum pressure to solve problems with a Minimum set time frame set Implementing quality circles Implementing • Quality circles require top management Quality support support • Personal characteristics of facilitators are Personal critical critical • Scope of project needs to be small enough to Scope be capably addressed by the team be • Success of other teams has positive peer Success pressure effect pressure Implementation Implementation • Japan- highly successful – Widely publicized quality circles – Product development teams • U.S. - marginal success – Product development teams have succeeded more Product so than quality circle teams so Bibliography Bibliography • Author Unknown. 1984. Quality Circles in the Author Community College [online]. Available online via http://www.ed.gov/databases/ERIC_Digests/ed353008.ht http://www.ed.gov/databases/ERIC_Digests/ed353008.ht • Author Unknown. 1994. Kaizen and Quality Circles Author Kaizen [online]. Available online via http://sol.brunel.ac.uk/~jarvis/bola/quality/circles.html http://sol.brunel.ac.uk/~jarvis/bola/quality/circles.html ...
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This note was uploaded on 10/28/2011 for the course ECONOMICS 105 taught by Professor Ak during the Spring '11 term at Punjab Engineering College.

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