Lec 1-2 - Background + Basics

Lec 1-2 - Background + Basics - TOTAL QUALITY MANAGEMENT T...

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TOTAL  QUALITY  MANAGEMENT T M Q Background, Present Scenario, 1
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Present  Scenario    Background 2
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3 What are two major competitive threats / challenges to Orgs.?   Demands of Customers are forever increasing (WHY ?) Supply of competitively priced products and services (WHERE ?)
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4 QUESTION ? How to Respond ? How Survival and Competitive Edge to be maintained ?
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5 ANSWER IS Quality Management Continuous Improvement
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QUALITY EVOLUTION  Inspection Quality  Control  Quality  Assurance Total Quality  Management Reactive Approach Proactive Approach Detection mistakes Prevention Stop defects at source.  Zero defects  1 2 3 4 Inspect products Incorporates  QC/QA  activities  into  a  company-wide  system  aimed  at  satisfying the customer. (involves all organizational functions) Planned  and  systematic  actions  to  insure  that  products  or  services  conform to company requirements Operational  techniques  to  make  the costs of quality. (example: SPC /  SQC)
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WHAT IS QUALITY? David Garvin found that most definitions of quality were either TRANSCENDENT, PRODUCT– BASED, USER–BASED, MANUFACTURING– BASED, or VALUE–BASED . TRANSCENDENT: “Level of Excellence” PRODUCT BASED: “Product Attributes” USER BASED: “Fitness for intended use” VALUE BASED: “Quality Vs Price” MANUFACTURING BASED: “Conformance to specifications” 7
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WHAT IS TQM ? 8 TQM is the mutual cooperation of everyone in an organization and associated business processes to produce value-for-money products and services which meet and hopefully exceed the needs and expectations of the customer. TQM is not a fad of time, but rather a correction of the previous failures in management combined to produce a better management style when used appropriately." (Anschutz, 1995).
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WHAT IS TQM ? 9 TQM is an ever-evolving practice of doing business in a bid to develop methods and processes which cannot be imitated by competitors .
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WHAT IS TQM ? 10 TQM is  both  a  philosophy  and a  set of guiding principles and practices that  represent  the  foundation  of  a  continuously  improving  organization.  It  applies  human resources  and  quantitative methods to  improve  the  material  and  services  supplied  to  an  organization,  and  the 
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This note was uploaded on 10/28/2011 for the course ECONOMICS 105 taught by Professor Ak during the Spring '11 term at Punjab Engineering College.

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Lec 1-2 - Background + Basics - TOTAL QUALITY MANAGEMENT T...

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