Lec 1 - 2 Background + Basics

Lec 1 - 2 Background + Basics - TOTAL QUALITY MANAGEMENT...

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TOTAL  QUALITY  MANAGEMENT T M Q Background, Present Scenario, 1
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Present  Scenario    Background 2
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3 What are two major competitive threats / challenges to Orgs.? Demands of Customers are forever increasing (WHY ?) Supply of competitively priced products and services (WHERE ?)
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4 QUESTION ? How to Respond ? How Survival and Competitive Edge to be maintained ?
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5 ANSWER IS Quality Management Continuous Improvement
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QUALITY EVOLUTION  Inspection Quality Control Quality Assurance Total Quality Management Reactive Approach Proactive Approach Detection Finding & Fixing mistakes Prevention Stop defects at source. Zero defects 1 2 3 4 Inspect products Incorporates QC/QA activities into a company-wide system aimed at satisfying the customer. (involves all organizational functions) Planned and systematic actions to insure that products or services conform to company requirements Operational techniques to make inspection more efficient & to reduce the costs of quality. (example: SPC / SQC)
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WHAT IS QUALITY? § David Garvin found that most definitions of quality were either TRANSCENDENT, PRODUCT– BASED, USER–BASED, MANUFACTURING– BASED, or VALUE–BASED . § TRANSCENDENT: § “Level of Excellence” § PRODUCT BASED: § “Product Attributes” § USER BASED: § “Fitness for intended use” § VALUE BASED: § “Quality Vs Price” § MANUFACTURING BASED: § “Conformance to specifications” 7
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WHAT IS TQM ? 8 TQM is the mutual cooperation of everyone in an organization and associated business processes to produce value-for-money products and services which meet and hopefully exceed the needs and expectations of the customer. TQM is not a fad of time, but rather a correction of the previous failures in management combined to produce a better management style when used appropriately." (Anschutz, 1995).
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WHAT IS TQM ? 9 TQM is an ever-evolving practice of doing business in a bid to develop methods and processes which cannot be imitated by competitors .
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WHAT IS TQM ? 10
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Lec 1 - 2 Background + Basics - TOTAL QUALITY MANAGEMENT...

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