Lec 5 - Quality Planning - TOTAL TOTAL QUALITY MANAGEMENT T...

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Unformatted text preview: TOTAL TOTAL QUALITY MANAGEMENT T QM 1 Today’s Discussion Today’s Discussion ● TQM Philosophy ● Are Business Planning and Strategic Quality Planning Different? ● Strategic Quality Planning Steps 2 TQM Philosophy TQM Philosophy “Do the Riight Things, Right ght Do the Fiirst Time, Every rst very Time” Time” Malcolm Baldrige Malcolm Baldrige National Quality Award Malcolm Baldrige National Quality Award ◙ Recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. ◙ The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. ◙ It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce. ◙ Up to 18 awards may be given annually across six eligibility categories—manufacturing, service, small business, education, health care, and nonprofit. ◙ As of 2010, 91 organizations had received the award. Malcolm Baldrige Malcolm Baldrige National Quality Award ◙ ◙ The program and award were named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration, from 1981 until Baldrige’s 1987 death In 2010, the program's name was changed to the Baldrige Performance Excellence Program to reflect the evolution of the field of quality from a focus on product, service, and customer quality to a broader, strategic focus on overall organizational quality—called performance excellence. Are Bus. Planning and Str. Quality Planning Different? Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. Corning, the 1995 MBNQA winner – Quality Strategy Business Strategy Business Plans – Quality Plans – Strategic Planning ( … ? Years) and Short – term planning (…? Years ) Goals and Objectives ? (win war ? capture bridge) – Goals: such as Improve (Customer Satisfaction, Employee Satisfaction, Processes) Strategic Quality Planning Steps Strategic Customer Needs Customer Positioning Predict the Future Gap Analysis Closing the Gap Alignment Implementation ...
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This note was uploaded on 10/28/2011 for the course ECONOMICS 105 taught by Professor Ak during the Spring '11 term at Punjab Engineering College.

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