Lec 7 - Quality Control Tools - TOTAL TOTAL QUALITY...

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TOTAL  TOTAL  QUALITY  QUALITY  MANAGEMENT MANAGEMENT T M Q 1
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Today’s Discussion  Today’s Discussion  2   TQM Philosophy Quality Tools & Techniques  IPO DIAGRAM   SIPOC DIAGRAM   FLOW CHART (PROCESS MAPPING)   CHECK SHEET   PARETO CHART
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TQM Philosophy TQM Philosophy Do the Do the R R ight Things, Right ight Things, Right the the F F irst Time, irst Time, E E very very Time” Time”
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8 QUALITY MANAGEMENT  8 QUALITY MANAGEMENT  PRINCIPLES PRINCIPLES 8 QUALITY 8 QUALITY MANAGEMENT MANAGEMENT PRINCIPLES PRINCIPLES Mutually beneficial  supplier relationship Customer-focus Factual Approach to  Management Leadership Involvement of People Process Approach System approach to  management Continual Improvement
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IPO DIAGRAM An  Input-Process-Output  (IPO)  diagram,  also  known  as  a  general  An  Input-Process-Output  (IPO)  diagram,  also  known  as  a  general  process diagram, process diagram, provides a visual representation of a process by defining a process and  provides a visual representation of a process by defining a process and  demonstrating the relationships between input and output elements. demonstrating the relationships between input and output elements. The input and output variables are known as ‘factors’ (X) and ‘responses’  The input and output variables are known as ‘factors’ (X) and ‘responses’  (Y) , respectively. (Y) , respectively. INPUTS OUTPUTS “A blending of  inputs to  achieve the  desired  outputs” PROCES S PROCES S People Material Equipment Policies Procedures Methods Environment Perform a Service Produce a Product Complete a Task
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SIPOC DIAGRAM The SIPOC diagram includes a high-level map of the process that "maps  The SIPOC diagram includes a high-level map of the process that "maps  out" its basic steps. Through the process, the suppliers (S) provide input  out" its basic steps. Through the process, the suppliers (S) provide input  (I) to the process. The process (P) your team is improving adds value,  (I) to the process. The process (P) your team is improving adds value,  resulting  in  output  (O)  that  meets  or  exceeds  the  customer  (C)  resulting  in  output  (O)  that  meets  or  exceeds  the  customer  (C)  expectations.  expectations. 
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PROCESS FLOW DIAGRAM  (FLOW CHART)
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