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Unformatted text preview: Supply Chain Management (SCM) involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability - dec buyer power , inc supplier power , inc switching costs dec threat of substitute , entry barriers dec threat of new entrants , inc efficiencies competitive advantage cost 1. Supply chain strategy the strategy for managing all the resources required to meet customer demand for all products and services. 2. Supply chain partners the partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics. 3.Supply chain operation the schedule for production activities including testing, packaging, and preparation for delivery. Measurements for this component include productivity and quality. 4. Supply chain logistics the product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicing. Customer relationship management (CRM) involves managing all aspects of a customers relationship with an organization to increase customer loyalty and retention and an organizations profitability, a strategy process, identify customer types,...
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- Spring '11