IMch02 - Decision Support Systems and Intelligent Systems,...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Decision Support Systems and Intelligent Systems, Seventh Edition CHAPTER 2 DECISION-MAKING SYSTEMS, MODELING, AND SUPPORT TEACHING SUGGESTIONS The purpose of this chapter is to establish the conceptual foundations for decision making. The principles of choice in decision-making are also emphasized. Describe how Simon’s four-phase decision-making process can be used in the development of decision models. Emphasize the decision-making process perhaps by walking through a simple decision and one that is more complex (e.g., purchases of a PC, forecasting the weather and so on). Describe appropriate models for each example. QUESTIONS FOR THE OPENING VIGNETTE 1. Why do you think workers in many organizations are paid to do, rather than to think? Does this make sense? Why or why not? In many organizations the more the job requirements are to think than to do, the higher the position and subsequent salary. Leaders are paid to think and communicate. The majority of people in an organization are doers not leaders. 2. Why do you think productivity dropped in the first year of team-based program? Explain . The organization needed to adjust to team-based decision-making. To reach consensus in a team environment takes more time and effort than individual decision-making. 3. Why is leadership commitment to change important? Explain. Change within an organization requires a commitment to instill new behaviors in the organization, including establishing trust in decisions made by teams. Leadership commitment is needed to ensure that everyone in the organization is capable of handling decision-making responsibility. Employees will not feel empowered without leadership backing. 4. How are decisions handled in the team approach? Consider the following: a. How do teams identify problems? b. How do teams approach problems? c. How do teams choose solutions? d. How do teams implement solutions? Open-ended answer. 5. How do teams handle conflicting objectives? Teams provide feedback to each other on a regular basis. This provides an opportunity to work out conflicting objectives. 6. What are some of the possible impacts on decision-making if someone who is not a team player is a member of a team? Could this be why many of the midlevel managers are convinced to leave? Explain.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Chapter 2 Decision Making, Systems, Modeling, and Support 2-2 When someone who is not a team player is a member of the team, it can cause inter-team conflict. This can result in friction between team members and a reduction on informal methods of resolving problems. 7. Technology is used to access information and data. Describe how information technology can help the teams. Information technology is used to provide immediate access to information to each team member. Information technology is used for group support group discussions directly, through technologies
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/29/2011 for the course COM 81084 taught by Professor Foss during the Spring '10 term at CSU Sacramento.

Page1 / 18

IMch02 - Decision Support Systems and Intelligent Systems,...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online