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CHAPTER 10 terms

Understanding Business

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CHAPTER 10 – Motivating Employees and Building Self-Managed Teams Intrinsic Reward the personal satisfaction you feel when you perform well and complete goals Extrinsic Reward something given to you by someone else as recognition for good work, extrinsic rewards include pay increases, praise, and promotions Scientific Management Studying workers to find the most efficient ways of doing things and then teaching people those techniques – increased productivity benefits the form and employee - Frederick Taylor, father of Scientific Management – Principles of Scientific Management published in 1911 - three elements: time, method and rules of work – most important tools: observation and the stopwatch Time-motion studies studies of the tasks performed to complete a job and the time needed to do each task Efficiency became the standard for setting goals – workers would perform at a high level of effectiveness if they received high enough pay Principle of Motion Economy theory developed by Frank and Lillian Gilbreth that every job can be broken down into a series of elementary motions ( called therblig) Hawthorne Effect the tendency for people to behave differently when they know they are being studied Maslow’s Heirarchy of Needs the theory of motivation based on unmet human needs from basic physiological to safety, social and esteem and finally self- actualization needs – when one need is satisfied, another high level need emerges and motivates the person to do something to satisfy it Basic needs are satisfied first: UTMOST: Self-Actualization Needs – to develop to one’s fullest potential Esteem Needs – recognition and acknowledgement from others, self- respect and sense of status or importance Social Needs – feel loved, accepted and part of the group Safety Needs – feeling secure at work and home BASIC: Physiological Needs – basic survival – food, water, shelter Herzberg’s Motivating Factors various job-related factors ranked in order of importance relative to motivation 1. Sense of achievement 2. Earned recognition 3. Interest in work itself 4. Opportunity for growth 5. Opportunity for advancement 6. Importance of responsibility 7. Peer and group relationships 8. Pay 9. Supervisor’s fairness 10. Company policies and rules 11. Status 12. Job security
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