Dr. DeTienne has been a professor at BYU since 1991.
Prior to coming to BYU, she earned her
Ph.D. from the University of Southern California, where she also taught classes and conducted
She worked as a Consulting Associate for Oasis Management Consultants in Long Beach,
California and as the Student Health Insurance Manager for California State University, Long
Kristen’s books, Guide to Electronic Communication
, and Management Communication
, are used
She has published over 65 peer-reviewed journal articles, book chapters, and
Dr. DeTienne’s research is recognized internationally.
In 2010, at the international Academy of
Management meetings, she was presented the outstanding article of the year award for her article in
Her monitoring legislation article was chosen for Best of the American
Her research was chosen as the outstanding article of the year by the Association
for Business Communication.
She won the Best of Conference Honors at the Organizational
Behavior Teaching Conference.
In 2007 she received the “Best Paper” award from the Southwest
Academy of Management.
Kristen is an active member of the Decision Sciences Institute and the Management
She is also a registered
Organizational Development Professional
Organizational Development Institute.
She is currently conducting research that
examines knowledge management, restoring trust, and customer compliments, complaints, and
In addition to her full-time teaching position, she conducts consulting and training for various
She has been chosen as a speaker for international conferences of the Academy of
Management, International Decision Sciences Institute, International Human Resource
Management, and the International Council for Technical Communication.
Philosophy of Your Professor
An effective mission consists of a mutually committed learning partnership between the mission
control leader (me), members of the astronaut crew (you and your classmates), and other key
mission control personnel (our TAs).
I expect the following of myself:
thorough preparation to effectively communicate applicable skills and critical theoretical
concepts to you
organization of topics and activities such that the mission is efficient, enjoyable, and
accessibility to you for personal feedback and coaching
My expectations of you are the following:
thorough preparation for class sessions, including showing up on time