Week7Discussion_CriticalThinking.docx - Imagine you are...

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Imagine you are interviewing for a job you really want. The interviewer asks you the following question: “Explain a specific example in which you used critical thinking/problem solving strategies to solve a problem in the real world.” What is your answer to the question? Choose one classmate’s own response to the interviewer’s question. If you are a job coach, what suggestions would you make to maximize your classmate’s answer to the interview question? In answering this question, I would use the STAR method (Situation, Task, Action, Result). When I worked at ADP, there are many times that customers need help with processing their payroll. There was one time in particular that a client was hostile on the phone from the beginning of me answering the phone. He immediately asked to speak to my supervisor. We have always been told to try and diffuse the issue so that it doesn’t have to get to a supervisor. So I had to figure out a way for the client to tell me a little about what was going on.

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