Enhancing Phone Calls

Enhancing Phone Calls - Enhancing TelephoneEtiquette Group3...

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Enhancing  Telephone Etiquette Group 3 Amanda Smith Jessica Tindall Darryl Williams Business  Communications
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Placing Calls
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Placing Calls DO address them by their title DO NOT use first names DO introduce yourself and why you are calling DO speak clearly DO use your normal voice and at a steady pace DO NOT whisper or scream DO NOT have disturbing background noise DO avoid longwinded messages
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Answering Calls
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Answering Calls DO answer in a timely manner (3 rings) DO assure that you are able to listen and not doing  too much multi-tasking DO answer simply with hello or Hello this is  _________. DO NOT answer informally or use poor language 
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