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FINAL - Ø Change the method for the pick-up orders...

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Phase 1 Individual Project 1 Improvements in Customer Service. Claudia Pelaez Colorado Technical University Online MGM340 Operations Management Principles Instructor: Jacqueline M. Azbill April 14, 2009
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Improvement Denver Location Customer Service. Competitive Advantage.
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Recommendations to the Warehouse Department Ø Analyze Customer Service. Ø Employees Training Ø Resources Availability to distribute the orders.
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Recommendations to Sales Department Ø Improving communication with customers and vendors. Ø
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Unformatted text preview: Ø Change the method for the pick-up orders Recommendations to Management Ø Change start with management Ø Increase Customer Service Ø Competitive Advantage References: Ø Collier, David A., Evans, James R. (2008). OM (Student edition). South-Western. Cengage learning USA. Ø Colorado Technical University Online. Course Materials. Retrieved April, 11, 2009, from Colorado Technical University Online: https://campus.ctuonline.edu/MainFrame.as...
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