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Unformatted text preview: b) Revenue=(50*5)=250 Combined VC = (20*4)+25=105 BEP=20000/(250-105)=137.93 Sales=137.93*250=34,482.76 Chairs=137.93 chairs Bar stools= 137.93*4=551.72 stools Ch 7 2) Service-system design matrix: Physician/patient, nurse/patient, billing, medical records, lab tests, admissions, diagnostic tests(such as x-rays) Degree of Physician/Patient Contact High Diagnostic Tests Low Lab Tests Sales Opp Medical records Prod Eff. Admissions Low Billing High Degree of Nurse/Patient Contact High Admissions Medical Records Sales Opp Billing Lab Tests Low Diagnostic Tests 3)Target 3 T's of Service. The Task: 3 The Treatment: 5 The Tangible Features: 3...
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- Spring '11