Week 6 TQM Study Guide - Week 6 TQM Study Guide 1. (TCO 12)...

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Week 6 TQM Study Guide 1. (TCO 12) Characteristics of the population are called A ) sample spaces. B ) random variables. C ) statistics. D ) parameters. 2. (TCO 11) A bank observes that most customer complaints come from only a small subset of its total customer base. This is an example of A ) clustering. B ) the Pareto principle. C ) skewing. D ) the central limit theorem. 3. (TCO 11) Instituting controls to make sure that improvements do not erode over time is often referred to as A ) holding the gains. B ) poka yoke. C ) control charting. D ) process management. 4. (TCO 12) The sampling method where every item in the population has an equal probability of being selected is called A ) simple random sampling. B ) stratified sampling. C ) systematic sampling. D ) judgment sampling. 5. (TCO 12) The component of statistical methodology that involves the collection, organization, and description of data is called A ) descriptive statistics. B )
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This note was uploaded on 10/29/2011 for the course GM588 gm588 taught by Professor Naber during the Fall '11 term at Keller Graduate School of Management.

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Week 6 TQM Study Guide - Week 6 TQM Study Guide 1. (TCO 12)...

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