Week 5 study guide - Week 5 Study Guide TQM 1. (TCO 10)...

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Week 5 Study Guide TQM 1. (TCO 10) Quality costs are classified into all of the following major categories except A ) internal failure. B ) appraisal. C ) inspection. D ) prevention. 2. (TCO 9) Which types of processes drive the creation of products and services, are critical to customer satisfaction, and have a large impact on the organization's strategic goals? A ) Value-creation processes B ) Support processes C ) Outsourced processes D ) Supplier processes 3. (TCO 10) Management is considering purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods. The cost of purchasing these books is considered a(an) A ) Prevention Cost B ) Appraisal Cost C ) Internal Failure Cost D ) External Failure Cost 4. (TCO 9) The legal notion that a manufacturer can be held liable for defective or dangerous products that cause physical harm to users is known as A ) strict liability. B ) legality. C ) direct responsibility. D ) product hazard. 5. (TCO 9) Process management consists of A ) design, management, and improvement. B ) design, control, and improvement. C )
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This note was uploaded on 10/29/2011 for the course GM588 gm588 taught by Professor Naber during the Fall '11 term at Keller Graduate School of Management.

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Week 5 study guide - Week 5 Study Guide TQM 1. (TCO 10)...

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