gm588_w1_practice_quiz - Quick Study - Practice Quiz...

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The following questions have more than 1 choice. The correct answers are indicated with (Correct) before the letter for the choice. Multiple Choice Question: 1) The view that defines quality as the goodness of a product is referred to as the _____ definition of quality. a. user-based b. transcendent (Correct) c. incidental d. imminent Multiple Choice Question: 2) The _____ perspective is based on the presumption that quality is determined by what a customer wants. a. user-based (Correct) b. value-based c. judgmental-based d. manufacturing-based Multiple Choice Question: 3) Conformance to specifications applies to which quality definition? a. User-based b. Product-based c. Manufacturing-based (Correct) d. Value-based Multiple Choice Question: 4) Which of the following is a criticism of the product-based definition of quality? a. Quality is often mistakenly assumed to be related to price. (Correct) b. Not all products are fit for use. c. Consumers frequently confuse products with services. d. Quality cannot be defined precisely; you just know it when you see it. Multiple Choice Question: 5) The _____ definition of quality is that it is a function of a specific, measurable variable and that differences in quality reflect differences in quantity of some product attribute. a. manufacturing-based
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gm588_w1_practice_quiz - Quick Study - Practice Quiz...

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