chapter 3 The Baldrige Criteria and Deming's 14 Points

chapter 3 The Baldrige Criteria and Deming's 14 Points -...

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The Baldrige Criteria and Deming’s 14 Points 1. Statement of Purpose . Strategy development requires a mission and vision. Commitment to aims and purposes by senior leaders is specifically addressed in the Leadership category and in enhancing customer satisfaction and relationships. 2. Learn the New Philosophy . Communication of values, expectations, customer focus, and learning is a key area of the Senior Leadership item. 3. Understand Inspection . The Process Management category addresses the development of appropriate measurement plans. The criteria seek evidence of how a company aims to minimize the costs associated with inspection. 4. End Price Tag Decisions . This is implicitly addressed throughout the Process Management category and in the criteria’s emphasis on ov erall performance and linkages among processes and results. 5. Improve Constantly . Continuous improvement through organizational and personal learning and innovation are core values of the criteria. The criteria
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