Baldrige and Six Sigma chapter 3

Baldrige and Six Sigma chapter 3 - SIX SIGMA AND BALDRIGEi...

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SIX SIGMA AND BALDRIGE i In observing the evolution of Six Sigma from purely a technical focus to a much broader management paradigm, we can make some interesting parallels with Baldrige. From the original 1988 criteria, Baldrige has evolved to a much broader business management framework. Likewise, Six Sigma has evolved from a defect/error metric to a continuous improvement and business development philosophy. Six Sigma shares many synergies with the Baldrige framework, and can provide a complementary foundation for pursuing higher levels of performance excellence using the Baldrige framework. In fact, when we review the Baldrige Core Values and Concepts, we see many synergies with Six Sigma. Visionary Leadership Leadership is one of the major contributing factors ensuring Six Sigma’s success across the organization. Most testimonials on why Six Sigma works focus on “continued top management support and enthusiasm” ii . A general manager of a $1.2B electronics business in Atlanta states that “Six Sigma has to be part of every discussion on the performance of the business – Six Sigma results are discussed daily with his boss”. iii Customer-Driven Excellence One of the key reasons to pursue Six Sigma is to be ahead of, responsive to, and focused on customers. Customer requirements, both external and internal, are paramount in choosing which Six Sigma projects to undertake. For example, a Sales and Marketing VP at GE Aircraft Engines directly attributes the success of the division to the Six Sigma initiative: “It has helped our salespeople focus on building relationships with our customers [whose demands] for increased value have forced us to
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This note was uploaded on 10/29/2011 for the course GM588 gm588 taught by Professor Naber during the Fall '11 term at Keller Graduate School of Management.

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Baldrige and Six Sigma chapter 3 - SIX SIGMA AND BALDRIGEi...

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