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Unformatted text preview: certain discounts are in the domain of managers. Similarly, for making strategic decisions both companies keep in mind the feedback from the customers, the sales manager and the trend in the industry. To ensure the implementation of these decisions Nirala delegates authority to area and branch mangers while In Arabian Delights owners themselves make visits to the outlets. Based on the interviews the main difference in decision making between these companies that could be inferred is that although in both firms the power to make final decisions lie in the hands of the owners but in Nirala employees opinion is not only sort but also given a lot of weight. Moreover, Nirala (unlike Arabian Delights) gives its managers some sort of discretionary powers, as long as they are following the vision and goals of the company a lot of freedom is provided...
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- Spring '11