Management Homework 10 – Chapter 18

Management Homework 10 – Chapter 18 -...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Management Homework – Chapter 18 1. Kelbitron Valerie is a plant manager at Kelbitron, a company which manufactures and sells air conditioning and heating equipment in the United States and Canada. She measures the performance of the workers every month and compares it with established standards. She uses different approaches to measure the performance of different units in the plant, based on the type of employees and the nature of work. The plant has 32 functional units. Each unit is named Unit-1 to Unit-32 based on their order in the assembly line. Valerie chooses oral reports instead of statistical reports when collecting information for measuring the performance of Unit-27. Unit-27 monitors the flow of the assembly line. Which of the following, if true, would most weaken the decision to choose oral reports? Answer Non-verbal feedback from employees is considered crucial to performance evaluation as it is a better indicator of truth. Studies have shown that managers who use filtered information for making decisions tend to make poor decisions. Subjective factors are important when measuring the performance of employees who perform routine tasks such as working in an assembly line.
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern