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Chapter 2 - Chapter 2 Chapter 2 Business Processes...

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Chapter 2 Business Processes, Information, and Information Systems Chapter 2
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Study Questions Q1: How did this stuff get here? Q2: What is a business process? Q3: What are the components of a business process? Q4: What is information? Q5: What is the role of information in business processes? Q6: How do information systems support business processes? 2-2
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Q1: How Did This Stuff Get Here? Business processes must work together as an integrated system if they don’t it will fail A business must: Obtain payments for its goods and services Cover costs Make profit 2-3
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Q2: What Is a Business Process? A network of activities, resources, facilities, and information that interact to achieve some business function. Ex. See page 24 Purchasing-order-sales-shipping 2-4
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Q2: What Is a Business Process? (cont’d) Business process is a network of: Activities (processes) Resources (inputs) Facilities (inputs) Information (both inputs and outputs) Processes interact to achieve business function 2-5
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Q2: What Is a Business Process? (cont’d) Business systems are integrated processes Examples: Inventory management processes Manufacturing processes Sales and support processes Accounting systems HRM 2-6
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Q3: What Are the Component of a Business Process? Activities – transform resources and information of one type into resources and information of another type. Resources – items of value, such as customers, suppliers, employees, distributors, and so on Facilities – structures used within resources. Ex: inventories, databases Information – activities use information to know how to transform inputs to outputs. Note: use Access or Oracle Database 2-7
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Portion of Inventory Management Business Process 2-8 Figure 2-1
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Inventory Management Business System Processes 1.
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