mgt291paper1intro - focus on his personal needs. In-order...

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Corey walked into the office on his/her first day expecting a warm welcome from an enthusiastic and eager to please team of co-workers. Oliver Newman, a customer agent, planned otherwise, arrogantly attempting to take advantage of his new boss and
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Unformatted text preview: focus on his personal needs. In-order to ensure adequate productivity from Oli, Corey utilized a variety of techniques to steer their conversations towards worthwhile tasks....
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This document was uploaded on 11/02/2011 for the course MGT 291 at Miami University.

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