MGM 6560 Case Study 1 Module 2.docx - MGM 6560 \u2013 Management of Information Systems Case Study 1 Module 2 Prof Leticia Pagan PhD Eddie R Taveras Cruz

MGM 6560 Case Study 1 Module 2.docx - MGM 6560 u2013...

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MGM 6560 – Management of Information Systems Case Study 1 Module 2 Prof. Leticia Pagan, PhD Eddie R. Taveras Cruz - 41533 Polytechnic University of Puerto Rico
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Case Study 1: Read the discussion on the: Can airlines solve their baggage Handling Problems? (pages 48-49). Answers the questions at the end of the case 1. What types of transactions are handled by baggage handling systems? 2. What are the management, organization, and technology components of baggage handling systems? 3. What is the problem these baggage handling systems are trying to solve? Discuss the business impact of this problem. Are today baggage handling systems a solution to this problem? Explain. 4. What kind of management reports can be generated from the data from these systems? 1. The primary types of transactions handled by baggage handling systems are moving bags from check-in areas to departure gates, moving them from gate to gate and then finally, moving them from arrival gates to baggage claim areas. That’s a lot of input data, processing, and output data. When computers scan the bar code on a piece of baggage, the data is processed quickly. The output determines where and when to send the bags. After being scanned once, the system always knows where the bags are at any point in the system. 2. Management: Those who tag luggage at check-in counters must enter the data correctly. The tags contain flight information and a bar code that all of the computers in the system can read. Once bags reach the gate, they enter a sorting station where airline employees use computer terminals to send bags to the correct plane. Delta recently added a service that allows passengers to track their checked bags from scanning at check-in, to the flight they’re loaded on, and then arrival at baggage claim. Organization: Paying for often spotty and unreliable baggage handling service was one of the biggest sources of customer dissatisfaction throughout the industry. Baggage handling systems can be extremely expensive, but if implemented successfully, pay for themselves.
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