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MGM 6560 – Management of Information SystemsCase Study 1 Module 2Prof. Leticia Pagan, PhDEddie R. Taveras Cruz - 41533Polytechnic University of Puerto Rico
Case Study 1:Read the discussion on the: Can airlines solve their baggage Handling Problems? (pages 48-49).Answers the questions at the end of the case 1.What types of transactions are handled by baggage handling systems?2.What are the management, organization, and technology components of baggagehandling systems?3.What is the problem these baggage handling systems are trying to solve? Discuss thebusiness impact of this problem. Are today baggage handling systems a solution to thisproblem? Explain.4.What kind of management reports can be generated from the data from these systems?1.The primary types of transactions handled by baggage handling systems are moving bagsfrom check-in areas to departure gates, moving them from gate to gate and then finally,moving them from arrival gates to baggage claim areas. That’s a lot of input data, processing,and output data. When computers scan the bar code on a piece of baggage, the data is processed quickly. Theoutput determines where and when to send the bags. After being scanned once, the systemalways knows where the bags are at any point in the system.2.Management: Those who tag luggage at check-in counters must enter the data correctly. Thetags contain flight information and a bar code that all of the computers in the system canread. Once bags reach the gate, they enter a sorting station where airline employees usecomputer terminals to send bags to the correct plane. Delta recently added a service thatallows passengers to track their checked bags from scanning at check-in, to the flight they’reloaded on, and then arrival at baggage claim.Organization: Paying for often spotty and unreliable baggage handling service was one of thebiggest sources of customer dissatisfaction throughout the industry. Baggage handlingsystems can be extremely expensive, but if implemented successfully, pay for themselves.