Sp108 exam review - Sp108 exam review#1 Chapter 1 1...

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Sp108 exam review #1 Chapter 1 1. Definition of communication Communication —the simultaneous sharing and creating of meaning through human symbolic action 2. Ethics Ethics— an individual’s system of moral principles All societies hold certain ethical standards—ideas about what is right and wrong Unethical acts related to communication o Ex, using illegally obtained information to make money (insider trading) Technology allows us to find and use all kinds of information but also presents new ethical dilemmas. o Ex, searching paper online can cost you a passing grade or a diploma o Ex, creates the opportunity of plagiarism— the use of another person’s information, language, or ideas without citing the originator and making it appear that the user is the originator because of the ease with which people can gain access to information. Ethical communicators speak responsibly and give credit to any sources that contribute to the message being conveyed If one person persuades another to do something morally wrong, the communication has been effective, but it is not virtuous 3. Cultural influences on communication USA was once a population with a white majority of European roots is now a diverse mosaic of people o f different ethnic and cultural backgrounds. A great deal of knowledge, flexibility, and sensitivity are necessary if people of diverse cultural background are to communicate successfully and live well together. For example, language is a non-material culture, which itself influences and is influenced by culture. Nonverbal communication behaviors such as physical stance, eye contact, and style of speaking are also largely determined by cultural background. It takes a great deal of patience, understanding, and respect to learn to communicate effectively in situations involving different language backgrounds and different social and conversational customs. 4. Principles Communication is a process o It involves a series of actions that has no beginning or end and is constantly changing
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o Communication also involves variables that can never be duplicated. The interrelationships among people, environments, skills, attitudes, status, experiences, and feelings all determine communication at any given moment. o Communication is both ever changing and capable of effecting change. Saying something that you wish you hadn’t said is an excellent example of this principle. Communication is a system o A system is a combination of parts interdependently acting to form a whole. The human body is an excellent example of a system. o System also exists in the workplace, in the family, and in the classroom. Ex, boss had a fight at home; he may be irritable and snap at you and others. The domestic squabble has an impact not only on the home system but also on the system at work. Communication is both interactional and transactional
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This document was uploaded on 11/02/2011 for the course ENGLISH EN 102 at Montgomery.

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Sp108 exam review - Sp108 exam review#1 Chapter 1 1...

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