Chapter 2 - Chapter 2 Perception and communication...

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Chapter 2 Perception and communication - Perception involves selecting, organizing, and interpreting information to give meaning to our communication. Our perception, based on our experiences, give meaning to our communication and also influence how we communicate with others. - It is at the heart of our communication. It can also be argued that without communication perceptions could not exist. - A difference between 2 people’s perceptions doesn’t make the perception of one person more correct or accurate than that of the other. It means that communication between individuals who see things differently may require more understanding, negotiation, and tolerance of those differences. - It is a complex phenomenon. It requires at least one of our 5 senses. Understanding perception 1. Awareness Being aware of what is going on and taking in the sights, sounds, smells, etc. can occur only if you are paying attention to them. However, when others behave in unpredictable ways, we are more likely ignoring the details, which can lead to misunderstandings, missed communication, or inaccurate communication. 2. Perception formation - Each of us differs in how we organize and interpret our experiences and thus the way we see the world around us. - Cognitive complexity is a term used by psychologists to explain how our minds process and store simple to complex information. 3. Verbal communication - When we think of perception, we mostly associate the term with what we see, but we also form perception based on the sound of individuals’ speech patterns create images of age, competency, intelligence, cultural or ethnic background, and gender. - People judge us by the words we use - Connection between our perceptions and how we communicate and behave cannot be ignored. Competent communicators verify their perceptions to be either accurate or inaccurate, which may lead us to modify them. Nature of perception - Our lack of awareness can lead us to misunderstand and misjudge others’ ideas and behavior.
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