Chapter 5 - Chapter 5 What is nonverbal communication? -...

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What is nonverbal communication? - Nonverbal communication includes all behaviors, attributes, or objects (except words) that communicate messages that have social meaning. - It includes tone of voices, facial expressions, posture, gestures, and appearance, all of which are used to communicate messages. - It can also change the intended meaning of a message or make it confusing and unclear. - We tend to take nonverbal communication for granted because it is so basic, but its importance is unmistakable, and its connection to communication is undeniable. - Without realizing it, we often use nonverbal communication as the basis for many daily decisions. Ex: when your professor’s facial expression suggests that she is in a good mood, you decide that now is a good time to ask her permission to skip a class. Characteristics of nonverbal communication 1. Nonverbal communication occurs constantly - When another person is present, you have to communicate. Whether you make eye contact, smile, frown, or totally ignore the other person, you are communicating something. Sometimes what is said is less important than what is not said. - Facial expressions, appearance (sex, race, physique), clothing, willingness to make eye contact, body movements, and posture all communicate. 2. Nonverbal communication depends on context - The context in which nonverbal communication occurs plays a crucial role in its interpretation. - Ex. Direct eye contact with a stranger can mean something entirely different from direct eye contact with a close friend. 3. Nonverbal communication is more believable than verbal communication - Most of us then to believe nonverbal communication, even when it contradicts the accompanying verbal message. - Nonverbal messages are much more difficult to control than verbal messages because nonverbal cues are more representative of our emotions, which are also more difficult to control. - Verbal communication is more conscious; it involves more processing of thoughts and impulses into words. 4. Nonverbal communication is a primary means of expression - We can often detect other people’s feelings or frustrations, anger, or sadness, without their actually saying anything. Almost all of our feelings and attitudes are expressed through our nonverbal behavior. 5. Nonverbal communication is related to culture - Culture contributes significantly to differences in nonverbal behavior. - Norms and rules that govern the management of behavior differ from culture to culture. - Culture formulates rules that message communication. Culture formulates rules that dictate when, how, and with what consequences nonverbal experiences expression are exhibited. - Ex. In the united states, males often sin in a slumping and leaning back position as well as sprawled out so that they occupy a lot of space. However in the other country, like Germany it is the symbolic of rudeness and poor manner. 6.
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This document was uploaded on 11/02/2011 for the course SPEECH sp108 at Montgomery.

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Chapter 5 - Chapter 5 What is nonverbal communication? -...

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