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Chapter 14 - Chapter 14 developing relationship I...

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Chapter 14: developing relationship I. Interpersonal conflict II. Benefits/ negatives III. Management strategies Interpersonal conflict - Conflict can occur for a variety of reasons, most of which are actions taken to block with others’ interests because of perception of incompatible interest. - Conflict is an expressed struggle between at least 2 interdependent parties who perceive incompatible goals, scarce resources, and interferences from others in achieving their goals. a. What causes conflict? - we don’t take responsibility for conflict but rather blame it on our communication. If we use communication effectively and carefully, we can reduce or at least manage more readily. - Faulty communication is a social factors that can lead to conflict - Faulty attribution, such as errors concerning the causes behind others’ behaviors, is another social factor that may lead to conflict. - Faulty perception, our tendency to perceive our own views as objective and reflecting reality but to perceive others’ views as biased or lacking in reality.
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