Unformatted text preview: going to run well because today, creating a customer is the first thing to do in business. No matter what organizational model they choose or how much they empower their employees, the secret to successful organization change is to focus on customers and give them what they want, and to make customers happier, some companies are reorganizing to give employees power to make more decisions on their own. Rather than always having to follow strict rules and regulations, employees are now encouraged to please the customers no matter what. All in all, I believe that most companies will change the system in accordance with the development of the current era, and the method now is customer is king....
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- Winter '10
- Management, Hanifa Ayunisa, successful organization change