chapter 8 - going to run well because today creating a...

Info icon This preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
Hanifa Ayunisa January 10, 2011 Chapter 8 According to chapter eight, it says that changing is important, and it is called managing change. Years ago, many organizations in the past were designed more to facilitate management than to please the customer. Companies designed many rules and regulations to give managers control over employees, and it is called bureaucracy. Years ago, many companies also believed that unity of command, hierarchy of authority, degree of centralization were important to show who the superior was and also to prevent confusion. Therefore, by having only one boss, the employees were not going to get confuse to whom they need to follow and to report their work. However, I believe if the organizations still use this method, maybe their businesses are not
Image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: going to run well because today, creating a customer is the first thing to do in business. No matter what organizational model they choose or how much they empower their employees, the secret to successful organization change is to focus on customers and give them what they want, and to make customers happier, some companies are reorganizing to give employees power to make more decisions on their own. Rather than always having to follow strict rules and regulations, employees are now encouraged to please the customers no matter what. All in all, I believe that most companies will change the system in accordance with the development of the current era, and the method now is customer is king....
View Full Document

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern