Ch11-ORGB-Power (starred) Mana 3335

Ch11-ORGB-Power (starred) Mana 3335 - Expert Power!...

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Chapter 11 - ORGB Power and Political Behavior
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Power    the ability to influence another person Influence  the process of affecting the thoughts, behavior, and  feelings of another person  Authority  the right to influence another person    Zone of Indifference   the range in which attempts to influence a person will be  perceived as legitimate and will be acted on without a  great deal of thought
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Reward Power  Agent’s ability to control the rewards that the target wants Coercive Power  Agent’s ability to cause an unpleasant experience for a target Legitimate Power  Agent and target agree that agent has influential rights, based on  position and mutual agreement Referent Power  Based on interpersonal attraction Expert Power Agent has knowledge target needs Information Power Access to and control over important information
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Unformatted text preview: Expert Power! Strongest relationship to performance & satisfaction Transfers vital skills, abilities, and knowledge within the organization Employees internalize what they observe & learn from managers they consider experts Kanter Intercede for someone in trouble Obtain placements for favored employees Exceed budget limitations Procure above-average raises for employees Place items on meeting agendas Access to early information Have top managers seek out their opinion Korda Furnishings Time Access Recognize it Open communication Clarify performance expectations Participative management Encourage cooperation among work groups Manage scarce resources well Provide a supportive organizational climate...
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This note was uploaded on 11/02/2011 for the course MANA 20771 taught by Professor Barbaracarlin during the Fall '11 term at University of Houston.

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Ch11-ORGB-Power (starred) Mana 3335 - Expert Power!...

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