Ch22 SE1 to SE4
ABM AND LEAN
Chapter 22, SE 1.
For customers to return, Thom Lutz needs to focus on factors that emphasize
customer service and satisfaction. In the past, Lutz may have emphasized the
selling activity of the business while giving less attention to the buying and de-
livery activities. To sell merchandise, the store must have current fashions dis-
played on time and in good condition. Lutz should put equal effort into the buy-
ing, delivery, and selling activities. He must work with suppliers and order
sooner. He also needs to find a better delivery service for the merchandise.
Chapter 22, SE 2.
Components of the value chain include product marketing, machine drilling,
product design, and product packing. Materials storage, cost accounting,
moving work in process, and inventory control are non-value-adding activities.
Chapter 22, SE 3.
Ribs 'n Slaw's supply chain is made up of all of the vendors that provide the food
products DuBois needs, such as suppliers of ribs, salad ingredients, potatoes,
vegetables, and condiments. The furniture and equipment leasing company,
Food Servers, Inc., and customers are also part of the restaurant's supply chain.
Chapter 22, SE 4.