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Ethical Dilemma - have the right information What happenes...

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Ethical Dilemma (pg. 61) 1. Never use misleading information, especially when you are presenting it to everyone. You need to make sure you have researched the proper information, because something like this can come back and bite you in the butt. I have seen this happen way too many times before. I used to work with an employee who lied to everyone, and would make things up when trying to sell a product. At first the customers weren’t aware, they believed the sales rep, but when the customer’s monthly bill came out, they were furious! We lost a lot of sales, and good customers, more importantly we lost our trust because of one person misleading tons of people. 2. I think in any situation even the “role play” situation you need to make absolute sure you
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Unformatted text preview: have the right information. What happenes if a good co-worker of yours listened to your false information? He then goes on to tell his customers the wrong information. Not only does it make you look dumb, but also the co-worker. This could result in losing a good customer base. I realize that professional selling can be hard, and also very competitive, but you should never give anyone wrong information. You need to apply “The Golden Rule” to everyone including your co-workers. 3. This is exactly what you need to do. You need to inform your boss that misleading customers is very unethical, and morally wrong. Hopefully the boss will listen and he happy to make those changes....
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