Professor Hamilton Functional Roles in Strategy Value Creation Function Primary Roles Reliability Roles Innovation Roles Customer Responsiveness Roles Infrastructure (leadership) Manage overall project Set goals, create incentives Solicit input from employees Production Shorten production runs Trace defects back to source Marketing Focus on the customer Know the customer Materials Management Implement JIT systems Rationalize suppliers No primary responsibility Help suppliers implement TQM Trace defects back to suppliers Seek process innovations Information Systems Human Resources Institute TQM training programs Implement self-managing teams Implement pay for performance Provide company wide commitment to efficiency Provide leadership and commitment to quality Through leadership by example, build a companywide commitment to responsiveness to customers Facilitate cooperation among functions Find ways to measure quality Facilitate cross-functional cooperation
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This document was uploaded on 11/03/2011 for the course BUISNESS 492 at Rutgers.