Ch.11 - Chapter 11 Power & Political Behavior Learning...

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Chapter 11 Learning Points: 1. Power means getting things accomplished; it is not a dirty word. Acquiring and using power well is a key to managerial success. 2. Mastering the power and politics within an organization takes respect and patience. When all people are empowered, the total amount of power within the organization will increase. 3. Some managers mistakenly believe that the more power they give to their employees, the less power they have for themselves. This is true only if you impose a win-lose framework on the situation and see power as a limited commodity. 4. Power is paradoxical in that the more a leader empowers others, the more power he or she receives. I. A. Concept of Power P.344 (1) Power It is the ability to influence someone else. It involves two parties – (1) The agent is the person using the power, (2) The target is the recipient (receiver) of the power used by the agent. (2) Influence It is the process of affecting the thoughts, behavior, and feelings of another person. (3) Authority It is the right to influence another person. * Distinguish between power, influence, and authority : In an organization, a manager may have to authority to tell you what to do because of his position as boss, but he may not have the talent or ability to P. 1
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(4) Zone of Indifference: It refers to the execution of managerial power (a) Within the zone of indifference: Employees will accept all the duties and commands from managers without questioning their legitimate power. e.g. The job duties, the working hours. (b) Beyond the zone of indifference: Managers strive (try hard) to expand the zone of indifference by forcing employees to do something outside their normal duties. e.g. Run errands for boss’s wife, work on Sunday. B. Five Forms of Interpersonal power that Managers Use : P.345 (1) Reward Power : Agent’s ability to control the rewards that the target wants, e.g. promotion, pay raise. (2) Coercive Power : Agent’s ability to cause an unpleasant experience for a target. It is usually in the forms of force, threats and abuse, e.g. demotion, pay cut. These two powers lead to compliance – employees will do what the
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Ch.11 - Chapter 11 Power & Political Behavior Learning...

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