{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

MANAGING CHANGE - When resistance is due to misinformation...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
MANAGING CHANGE: What is change? o An alteration of an organization’s environment, structure, technology, or people. Kurt Lewin’s Three-Step Process: o Unfreezing : o Changing : o Refreezing : Three areas where change can occur: o Structure o Technology o People Why people resist change: o Fear of the unknown o Fear of losing something of value o Belief that change is not good for the organization Reducing resistance to change: o TECHNIQUE WHEN USED o Education and
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: When resistance is due to misinformation communication o Participation When resisters have the expertise to make a contribution o Facilitation and When resisters are fearful and anxiety-ridden support o Negotiation Necessary when resistance comes from a powerful group o Manipulation When a powerful group’s cooperation and an endorsement is needed o Coercion When a powerful group’s endorsement is needed o •...
View Full Document

{[ snackBarMessage ]}

Ask a homework question - tutors are online