ch01 - Confirming Pages 1 CHAPTER 1 Introduction to...

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CHAPTER 1 CHAPTER OUTLINE Introduction, 4 Production of Goods versus Delivery of Services, 7 Process Management, 9 Managing a Process to Meet Demand, 10 Process Variation, 10 The Scope of Operations Management, 11 Why Learn about Operations Management?, 14 Career Opportunities and Professional Societies, 17 Operations Management and Decision Making, 17 Models, 18 Quantitative Approaches, 19 Performance Metrics, 19 Analysis of Trade-Offs, 19 Degree of Customization, 20 A Systems Approach, 20 Establishing Priorities, 20 The Historical Evolution of Operations Management, 21 The Industrial Revolution, 21 Scientific Management, 21 The Human Relations Movement, 23 Decision Models and Management Science, 24 The Influence of Japanese Manufacturers, 24 Operations Today, 24 Key Issues for Today’s Business Operations 27 Environmental Concerns 28 Ethical Conduct 29 The Need to Manage the Supply Chain, 30 Elements of Supply Chain Management, 32 Operations Tour: Wegmans Food Markets, 33 Case: Hazel, 38 Introduction to Operations Management After completing this chapter, you should be able to: 1 Define the term operations management. 2 Identify the three major functional areas of organizations and describe how they interrelate. 3 Identify similarities and differences between production and service operations. 4 Describe the operations function and the nature of the operations manager’s job. 5 Summarize the two major aspects of process management. 6 Explain the key aspects of operations management decision making. 7 Briefly describe the historical evolution of operations management. 8 Characterize current trends in business that impact operations management. LEARNING OBJECTIVES 1 Introduction to Operations Management 2 Competitiveness, Strategy, and Productivity 3 Forecasting 4 Product and Service Design 5 Strategic Capacity Planning for Products and Services 6 Process Selection and Facility Layout 7 Work Design and Measurement 8 Location Planning and Analysis 9 Management of Quality 10 Quality Control 11 Aggregate Planning and Master Scheduling 12 MRP and ERP 13 Inventory Management 14 JIT and Lean Operations 15 Supply Chain Management 16 Scheduling 17 Project Management 18 Management of Waiting Lines 19 Linear Programming
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3 This book is about operations management. The subject matter is fascinating and timely: Productivity, quality, e-business, global competition, and customer service are very much in the news, and all are part of operations management. This first chapter presents an introduction and overview of operations management. Among the issues it addresses are: What is operations management? Why is it important? What do operations management professionals do? The chapter also provides a brief description of the historical evolution of operations management and a discussion of the trends and issues that impact operations management.
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