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Unformatted text preview: Chapter 16- GAP Case Questions Submitted by aid157788 on 10/14/2011 12:04:19 PM Points Awarded 5 Points Missed 4 Percentage 56% 1. Offering incentives to encourage employees for finding creative ways to market and sell merchandise would be an example of _____ control. A. normative B. output C. bureaucratic D. concertive Points Earned: 1/1 Correct Answer: B Your Response: B 2. Which tool might a company in GAPs situation use to help reestablish financial controls in their operations? A. financial ratios B. income statements C. balance sheets D. all of the choices E. cash-flow analysis Points Earned: 1/1 Correct Answer: D Your Response: D 3. Allowing creative design team and purchasers for the company to establish their own norms would be concertive control: A. False B. True Points Earned: 1/1 Correct Answer: B Your Response: B 4. GAPs customer loyalty from its twenty and thirty year old customer base increased when it began...
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- Spring '11