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Unformatted text preview: What is Excellence? Twenty-five years ago, my life (and yours, too, probably) was changed by Tom and Bob's book, In Search of Excellence . After that, on a regular basis, Tom has provided us with shots of brilliance and unsettling reminders that we've got a long way to go to reach our potential as organizations and individuals. Along the way, there's a question that's been nibbled at but never really answered. I mean, I already know many of the 687 ways to create excellence and the imperatives of excellence, but what is it, really? At first, organizations got excited about the formula: excellence = quality. If we can meet spec, regularly and on budget, we win. But the quality mantra only takes you so far. Take, for example, my water company. Are they excellent? Every time I turn on the tap, water comes out. The bills aren't outrageous. I never need to call them. Are they excellent? Or boring?The bills aren't outrageous....
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This note was uploaded on 11/04/2011 for the course ECON 112 taught by Professor Mike during the Spring '11 term at Université de Liège.
- Spring '11