What is Excellence?Twenty-five years ago, my life (and yours, too, probably) was changed by Tom and Bob's book, In Searchof Excellence. After that, on a regular basis, Tom has provided us with shots of brilliance and unsettling reminders that we've got a long way to go to reach our potential as organizations and individuals.Along the way, there's a question that's been nibbled at but never really answered. I mean, I already know many of the 687 ways to create excellence and the imperatives of excellence, but what is it, really?At first, organizations got excited about the formula: excellence = quality. If we can meet spec, regularly and on budget, we win.But the quality mantra only takes you so far.Take, for example, my water company. Are they excellent? Every time I turn on the tap, water comes out. The bills aren't outrageous. I never need to call them. Are they excellent? Or boring?
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