What+is+Excellence - What is Excellence? Twenty-five years...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: What is Excellence? Twenty-five years ago, my life (and yours, too, probably) was changed by Tom and Bob's book, In Search of Excellence . After that, on a regular basis, Tom has provided us with shots of brilliance and unsettling reminders that we've got a long way to go to reach our potential as organizations and individuals. Along the way, there's a question that's been nibbled at but never really answered. I mean, I already know many of the 687 ways to create excellence and the imperatives of excellence, but what is it, really? At first, organizations got excited about the formula: excellence = quality. If we can meet spec, regularly and on budget, we win. But the quality mantra only takes you so far. Take, for example, my water company. Are they excellent? Every time I turn on the tap, water comes out. The bills aren't outrageous. I never need to call them. Are they excellent? Or boring?The bills aren't outrageous....
View Full Document

This note was uploaded on 11/04/2011 for the course ECON 112 taught by Professor Mike during the Spring '11 term at Université de Liège.

Ask a homework question - tutors are online