Unformatted text preview: contributed by employees spending time on outsourcing coordination, as it relates to activities of the provider. Situations where providers are unable to match the changing needs of the company and create the additional value that it seeks, could give rise to thoughts of backsourcing. When the level of service received falls below the expected level, and a drop in service quality follows, exiting the outsourcing relationship and looking at backsourcing becomes a viable option. Backsourcing is also an option in the scenario where a company ends up placing its core competencies or resources (that are critical to its success) in the hands of a provider, and eventually loses control over them....
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- Spring '10
- Management, Backsourcing, outsourced information systems, outsourced cost savings