my part of powerpoint

my part of powerpoint - very high High utilization causes...

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Capacity Planning
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Internal Bottlenecks Michelle used to be the bottleneck They fixed this by hiring interns This allowed for the simple tasks to be completed by cheap labor Rick is the new bottleneck Very important FA, one of the best in the state, his time is valuable
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External Bottlenecks Service requests are an external bottleneck The high variability and low capacity cause the bottleneck
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Utilization The most valuable resource is Rick’s time This makes the Utilization of Rick’s time
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Unformatted text preview: very high High utilization causes service declines The Adams Investment Group tries to limit Rick to 5 meetings a day to ensure quality Utilization The Adams Investment Group is in a service industry, so there is no inventory This means Rick has to run at very high utilization with very low variability This is done through scheduling and the effective use of other resources like Michelle and the interns...
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This document was uploaded on 11/04/2011 for the course BUSI 403 at UNC.

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my part of powerpoint - very high High utilization causes...

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