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Unformatted text preview: Raleigh Utilization 0.667 0.733333 CV service 0.4 0.18 CV Arrival 0.33 0.33 Avg Wait time: 2.71 "=10*(B4/(1-B4))*((B5^2+B6^2)/2)" Avg customers in office 1.18 "=(4)*((A9+15)/60)" Avg Wait time Raleigh 1.98 "=10*(D4/(1-D4))*((D5^2+D6^2)/2)" Standard Deviation makes a very large difference when it comes to wait times. The more consistent your worker is and the lower the standard deviation is the smaller the wait times will be Variability is a huge factor in wait times and standard deviation is part of variability...
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- Fall '08